 | Terms And Conditions |  |
About Us Trentham Books Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Trentham Books Limited
Westview House, 734 London Road, Oakhill, Stoke-on-Trent, Staffordshire, England, ST4 5NP, United Kingdom
Phone: 01782 745567 / 844699
Fax: 01782 745553
Email: tb [at] trentham-books [dot] co [dot] uk
VAT: GB 536 9801 18
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit/debit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Delta, Visa, Maestro/Switch, Mastercard and American Express. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. |
Shipping And Handling Add Postage
Please add postage at £2.00 per book in the United Kingdom (maximum UK postage charge £9.00 per box)
OR Europe/EU/Overseas surface mail ADD 20% to total order value.
Or Air Mail ADD 35% of total order value. (maximum overseas postage charge £30.00 per box) |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 6 working days . International orders are generally received in under 9 working days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
Tax Charges No VAT on book sales.
This applies to carriage charge only, for orders made from the UK 17.5% VAT is added. |
| Credit Card Security When the order is placed at our website, credit/debit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on
01782 745567 / 844699 (International 01782 745567 / 844699) or fax us on 01782 745553 or write to us at
Westview House, 734 London Road, Oakhill, Stoke-on-Trent, Staffordshire, England, ST4 5NP, United Kingdom |
Privacy Policy Trentham Books Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
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